Helping installers mount bearings the correct way
Client
SKF
Year
2019-2020
Platform
iOS
Android
How a bearing is mounted have big impact on its reliability. We created a tool that made it easier for installers to choose the right bearing and install it the right way.
My role
As a UX Designer, I prototyped, tested usability, observed at site and designed user flows and wireframes. I worked closely with UI designer, developers and stakeholders.
The opportunity
SKF had a visison to support their customers by making it easier to assure long reliability of the products where their bearings are being installed. And at the same time find out more about their customers to be able to help them further.
The challenge
Installers of these type of big bearings have different levels of experience. How might we create an MVP that brings value to installers with different levels of experience?
Research and prototyping
Throughout the discovery phase of the project we had close input from installers helping us shape which features to include in an MVP. We documented pain points and their journey in an initial workshop. We visited a paper mill to actually see how they work. And we conducted usability testing of our prototype.
The result
In the end we had created an cross-platform app that took advantage of both platforms’ design systems for speed. But we still injected brand where ever we could.
Quick product info and installation guide
By easily scanning the barcode of the packaging or put in the designation the installer could quickly get all the information required to mount the bearing correctly.
Smoother repairs
One of the installers pain points are that they might not know exactly which type of bearing is installed and thereby hard to know what to replace it with. The app allow simple filtering that makes the task much easier.
Keeping track increase reliability
One of the corner stones in making products last longer is to keep a journal of its bearings repairs and changes. The app made it possible to quickly document the necessary data to save for the future.